Step 01 / 06 · Carrier registration

First, the paperwork carriers need.

US carriers vet every business that texts customers. We file yours the moment this step comes in. It usually clears in one to three weeks, so this is the part worth doing today.

The business

Exactly as it appears on your tax paperwork.

Legal business name

Enter your legal business name.

Name customers know you by (if different)

EIN

EINs are 9 digits, like 12-3456789.

Business type

Choose a business type.

Time zone

Choose your time zone.

Business address

Enter your business address.

Website

Enter your website.

Privacy policy link (if you have one)

No policy yet? Leave it blank. We'll send you one to post.

Point of contact

Who we talk to during setup, and who carriers can verify the business with.

Full name

Enter a name.

Title

Email

Enter a valid email.

Mobile

Enter a 10-digit mobile number.

Step 02 / 06 · On-call

Who gets the call at 2am.

When an emergency comes in after hours, we text whoever is on call and wait for them to accept. If nobody does, we move down the line. Add everyone who could be part of that.

Your people

Techs, dispatchers, and whoever manages service. Mobile numbers only, since pages go out by text.

How on-call works today

The escalation ladder

If a page goes unanswered, it climbs. The last rung is always someone at your company.

1

Whoever is on call

From your rotation above

No reply inmin

2

Backup

No reply inmin

3

Service manager

Your hours

Anything outside these counts as after hours.

Office opens

Office closes

Days you're open

Step 03 / 06 · Emergencies

What can't wait until morning.

These calls wake someone up. Everything else gets a friendly text and lands with your dispatcher first thing.

Page someone right away for

Fine-tuning

Optional, but it saves a phone call later.

Accounts that always get paged (optional)

Hospitals, contract accounts, anyone with a response-time promise.

Anything else we should know (optional)

Step 04 / 06 · Your systems

Where the work lands today.

We fit around what you already run. Nothing gets replaced.

Field service software

Where things go

Tickets, phones, and the one change on your end.

Where new tickets should go

Usually your dispatcher's inbox.

Main business number

Phone provider (if you know it)

Can your phone system forward calls that go unanswered?

That's the only phone change we need. If you're not sure, we'll walk you through it.

Step 05 / 06 · Your numbers

So your monthly report means something.

Every month you get a short report: calls captured, how fast your team responded, and roughly what that's worth. These numbers turn the counts into dollars. Estimates are fine.

Your averages

Rough numbers are fine.

Average emergency call

$

Average repair job

$

After-hours calls a week

Accounts on maintenance contracts

Who you mostly serve

Step 06 / 06 · Review

One look, then we build.

Check the details carriers will see. You can change anything else with us later.

Before we send

Two quick questions.

Do you have a contact form on your website?

If yes, we'll send a short consent line to add under it. Carriers check for it.

Good times for a 15-minute go-live call

The business details above are accurate. Auden Arc may use them to register our texting with US carriers.

This link needs a closer look.

First, the paperwork carriers need.

Who gets the call at 2am.

What can't wait until morning.

Where the work lands today.

So your monthly report means something.

One look, then we build.

That's everything. We'll take it from here.